This often happens because the plugin is configured incorrectly. Please check the following configuration settings: Subscribe Event and Display Opt-in Field.
The subscribe event has three options:
Order created: contact added to ActiveCampaign when WooCommerce creates the order.
Order processing: contact added to ActiveCampaign when the order is marked Processing.
Order completed: contact added to ActiveCampaign when the order is marked Complete.
Please review your orders to be sure that the order has achieved the status selected in the Subscribe Event.
Display Opt-In Field
This option was changed slightly due to the GDPR requirements. There are three options:
- Visible, checked by default
- Visible, unchecked by default
- Hidden, unchecked by default
The customer must check the Opt-In box to allow the order details to be added to ActiveCamapign.
If "Visible, checked by default" is selected and the customer unchecks the box or "Visible, unchecked by default" is selected and the customer never checks the box, the customer details will not be submitted to ActiveCampaign in compliance with the privacy requirements set forth by GDPR.